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Privacy Policy

Effective Date: [Insert Date]

Moose and Mustard respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website or services.

1. Who We Are

Moose and Mustard is an online retailer providing natural dog chews and related pet products. You can contact us at:

Email: enquiries@mooseandmustard.com
Website: www.mooseandmustard.com
Business Address: 292 Old Heath Road​

2. What Information We Collect

We collect the following types of information when you place an order, subscribe to our newsletter, or browse our website:

  • Personal Information:

    • Name

    • Email address

    • Shipping and billing address

    • Phone number (optional)

    • Payment details (processed securely by third-party payment providers)

  • Technical Information:

    • IP address

    • Browser type and version

    • Pages visited and time spent on site

    • Cookies and similar tracking technologies

3. How We Use Your Information

We use your data to:

  • Process and deliver your orders

  • Communicate order updates or respond to enquiries

  • Send marketing emails (only if you opt in)

  • Improve our website and customer experience

  • Comply with legal obligations

We will never sell your data or share it with third parties for marketing purposes.

4. Who We Share Your Data With

We only share your data with trusted third parties who help us deliver our services:

  • Payment processors (e.g., Stripe, PayPal)

  • Delivery companies (e.g., Royal Mail)

  • Email marketing platforms (e.g., Mailchimp, if used and with your consent)

  • Website analytics providers (e.g., Google Analytics)

All partners are required to treat your data securely and comply with data protection laws.

5. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Correct or update inaccurate data

  • Request deletion of your data

  • Object to or restrict certain types of data use

  • Withdraw consent for marketing at any time

To exercise any of these rights, email us at enquiries@mooseandmustard.com.

6. Data Retention

We retain your personal data only as long as necessary for the purposes set out in this policy, or as required by law (e.g., for tax records).

7. Cookies

Our website uses cookies to enhance your browsing experience and track site usage. You can control or disable cookies through your browser settings. For more details, see our [Cookie Policy link if applicable].

8. Security

We use appropriate security measures to protect your data from unauthorised access, loss, or misuse. Payment information is handled securely through encrypted third-party services — we do not store your full card details.

9. Children

Our website is not intended for use by children under the age of 16, and we do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review it regularly.

11. Contact Us

If you have questions or concerns about this policy or how we handle your data, please contact us at:

📧 Email: enquiries@mooseandmustard.com

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